BIDV has been honored by The Asian Banker as Best Retail Bank in Vietnam 2025. This marks the 10th time BIDV has received this prestigious award, reaffirming the position of the No. 1 retail bank in Vietnam.

 

Amid a rapidly evolving market, advancing technology, and shifting customer preferences, BIDV has proactively adapted, seizing opportunities and achieving significant milestones. In 2024, BIDV’s retail banking operations continued to dominate, with impressive scale and growth. BIDV became the first bank to surpass VND1 quadrillion (USD40 billion) in retail deposits, while retail lending grew 23 percent year-over-year, also reaching VND1 quadrillion. The bank also saw strong growth in individual customer base and the issuance of new international credit cards.

These achievements are attributed to a comprehensive transformation strategy that leverages digital technology to optimize processes and enhance customer experience. By deploying new technology infrastructure, continuously digitizing traditional products, and introducing new features on its digital banking platform, BIDV has significantly reduced processing times, allowing customers faster access to financial services.

BIDV also leads in applying AI and Big Data for data analysis, personalized financial solutions, and optimized incentives tailored to individual customers. Furthermore, the integration of AI-powered Chatbots and Voicebots for 24/7 customer support has elevated service quality, earning BIDV the Platinum Award for Customer Service from the Contact Center Association of Asia Pacific (CCAPAC).

BIDV representatives receive the Best Retail Bank trophy from the The Asian Banker

The bank continues to enhance its private banking services by developing specialized financial solutions such as Women & Wealth, Next Gen, and Top VIP to meet the diverse needs of different customer segments. Additionally, BIDV collaborates with world-leading partners to host cobranded events, delivering exceptional experiences aligned with international standards and modern lifestyles. As a result, BIDV Private Banking has reinforced its “Top of Mind” status in the market, winning Vietnam’s Best Private Bank for two consecutive years (2023, 2024) as recognized by The Asian Banker.

Looking ahead, BIDV is committed to further expansion through strategic investments in digital technology, enhancing customer experience with AI and Big Data. The bank also drives financial innovation, promotes green finance, and supports sustainable development by financing ecofriendly projects and developing environmentally friendly financial products and services.

With a vision to create lasting value for the future and become a pioneer in technology and innovation, BIDV remains determined to break boundaries, deliver comprehensive financial solutions, and provide an unparalleled experience for customers and society, contributing to the country’s new rising era of prosperity and growth.