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I. Customers contact BIDV
Please contact BIDV so that we can directly advise you on the products and services you are interested in. We are always available to listen to and support you.
Hotline: 19009247/02422200588, 24/7 support
Email: bidv247khcn@bidv.com.vn, from 7 a.m. to 10 p.m everyday (according to regulations of each period)
Chat: via website/Smartbanking mobile application/Zalo from 8 a.m. to 11.30 a.m. and 1 p.m. to 5.30 p.m., Monday to Friday, except holidays (for requests supported by agent) and 24/7 for request supported by chatbot
Social media channels/app stores: According to regulations of each period, currently from 8 a.m. to 11.30 a.m. and 1 p.m. to 5.30 p.m., Monday to Friday; from 8 a.m. to 12 p.m on Saturdays, Sundays and holidays (for requests supported by agent) and 24/7 for requests supported by chatbot.
II. BIDV contacts customers
When BIDV contacts you to provide information, guide you on service registration, customer care and survey opinions, your phone will display BIDV/CSKH BIDV or the phone numbers in the following list:
III. Instructions for pressing keys on IVR
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VN© 2018 Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
BIDV Tower, 194 Tran Quang Khai, Hoan Kiem, Ha Noi
Receiving phone number: 19009247 (Personal)/ 19009248 (Business)/(+84-24) 22200588 - Fax: (+84-24) 22200399
Outgoing phone number: 02422200588 - 0763238588 - 0784132388 - 0842152355 - 0822808588 - 0764263180 - 0764860580 - 0947591080 - 0398079599 - 0398127288 - 0382512188 - 0357823588
Email: bidv247@bidv.com.vn
Swift code: BIDVVNVX
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