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Email us
Please email us for feedback & ask questions.
Contact instruction
Contact Center information
Whistleblowing
Should you notice any unethical practice, please do not hesitate to let us know.
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I. Customers contact BIDV
Please contact BIDV so that we can directly advise you on the products and services you are interested in. We are always available to listen to and support you.
Hotline: 19009248/02422200588, from 8 a.m. to 8 p.m. Monday to Saturday (outsite that time, emergency locking service requests are still available 24/7).
Email: bidv247khdn@bidv.com.vn , from 7 a.m. to 10 p.m. everyday (according to regulations of each period)
Chat: via website/Ibank application/Zalo from 8 a.m. to 11.30 a.m. and 1 p.m. to 5.30 p.m., Monday to Friday, except holidays (for requests supported by agent) and 24/7 for request supported by chatbot
Social media channels/app stores: According to regulations of each period, currently from 8 a.m. to 11.30 a.m. and 1 p.m. to 5.30 p.m., Monday to Friday and from 8 a.m. to 12 p.m on Saturdays, Sundays and holidays (for requests supported by agent) and 24/7 for requests supported by chatbot.
II. BIDV contacts customers
When BIDV contacts you to provide information, guide you on service registration, customer care and survey opinions, your phone will display BIDV/CSKH BIDV or the phone numbers in the following list:
III. Instructions for pressing keys on IVR
IVR in the working time of hotline for corporate customer (following the working time aforementioned)Send to us
- BIDV upholds the highest standards of ethics and legal compliance in all business activities and requires all individuals and organizations engaged in cooperation with the Bank to adhere to principles of the utmost integrity. BIDV has established procedures for the receipt and resolution of complaints and denunciations in order to enhance governance effectiveness in accordance with international best practices. The Bank affirms its zero-tolerance stance toward prohibited practices as defined under its regulations, thereby reinforcing oversight mechanisms to ensure transparency, integrity, and accountability.
- In pursuit of the above objectives, BIDV values and encourages the reporting of any actual or suspected violations of prohibited practices under BIDV’s regulations and applicable laws. Complaints and denunciations may be lodged by BIDV staff, customers, or any third party regarding prohibited practices that have occurred or are suspected to occur at the Bank.
- BIDV is committed to safeguarding confidentiality, protecting whistleblowers, and conducting thorough investigations into all allegations in strict compliance with applicable regulations.
- Complaints and denunciations may be submitted through the following channels:
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- - By telephone to BIDV’s Customer Care Center at 19009247 / 19009248 / +84 24 22205588 (available 24 hours a day, 7 days a week).
- - By email to: bidv247@bidv.com.vn
- - Through BIDV’s official website.
- - By providing information directly or in writing (via postal services or hand delivery) to BIDV’s Head Office or any Branch during business hours.
- All complaints and denunciations will be forwarded to the designated functional unit within BIDV for processing in accordance with the Bank’s internal regulations.
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© 2018 Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
BIDV Tower, 194 Tran Quang Khai, Hoan Kiem, Ha Noi
Receiving phone number: 19009247 (Personal)/ 19009248 (Business)/(+84-24) 22200588 - Fax: (+84-24) 22200399
Outgoing phone number: 02422200588 - 0763238588 - 0784132388 - 0842152355 - 0822808588 - 0764263180 - 0764860580 - 0947591080 - 0398079599 - 0398127288 - 0382512188 - 0357823588
Email: bidv247@bidv.com.vn
Swift code: BIDVVNVX
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