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Please contact BIDV so that we can directly advise you on the products and services you are interested in. We are always available to listen to and support you.
Hotline: 19009248/02422200588, from 8 a.m. to 8 p.m. Monday to Saturday (outsite that time, emergency locking service requests are still available 24/7).
Email: bidv247khdn@bidv.com.vn or bidv247fi@bidv.com.vn for financial institution, from 7 a.m. to 10 p.m. everyday (according to regulations of each period)
Chat: via website/Ibank application/Zalo from 8 a.m. to 11.30 a.m. and 1 p.m. to 5.30 p.m., Monday to Friday, except holidays (for requests supported by agent) and 24/7 for request supported by chatbot
Social media channels/app stores: According to regulations of each period, currently from 8 a.m. to 11.30 a.m. and 1 p.m. to 5.30 p.m., Monday to Friday and from 8 a.m. to 12 p.m on Saturdays, Sundays and holidays (for requests supported by agent) and 24/7 for requests supported by chatbot.
When BIDV contacts you to provide information, guide you on service registration, customer care and survey opinions, your phone will display BIDV/CSKH BIDV or the phone numbers in the following list:
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© 2018 Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
BIDV Tower, 194 Tran Quang Khai, Hoan Kiem, Ha Noi
Receiving phone number: 19009247 (Personal)/ 19009248 (Business)/(+84-24) 22200588 - Fax: (+84-24) 22200399
Outgoing phone number: 02422200588 - 0763238588 - 0784132388 - 0842152355 - 0822808588 - 0764263180 - 0764860580 - 0947591080 - 0398079599 - 0398127288 - 0382512188 - 0357823588
Email: bidv247@bidv.com.vn
Swift code: BIDVVNVX
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