Support from us

Email us

Please email us for feedback & ask questions.

Contact instruction

Contact Center information

I. Customers contact BIDV

Please contact BIDV so that we can directly advise you on the products and services you are interested in. We are always available to listen to and support you.

Hotline: 19009248/02422200588, from 8 a.m. to 8 p.m. Monday to Saturday (outsite that time, emergency locking service requests are still available 24/7).

Email: bidv247khdn@bidv.com.vn or bidv247fi@bidv.com.vn for financial institution, from 7 a.m. to 10 p.m. everyday (according to regulations of each period)

Chat: via website/Ibank application/Zalo from 8 a.m. to 11.30 a.m. and 1 p.m. to 5.30 p.m., Monday to Friday, except holidays (for requests supported by agent) and 24/7 for request supported by chatbot

Social media channels/app stores: According to regulations of each period, currently from 8 a.m. to 11.30 a.m. and 1 p.m. to 5.30 p.m., Monday to Friday and from 8 a.m. to 12 p.m on Saturdays, Sundays and holidays (for requests supported by agent) and 24/7 for requests supported by chatbot.

II. BIDV contacts customers

When BIDV contacts you to provide information, guide you on service registration, customer care and survey opinions, your phone will display BIDV/CSKH BIDV or the phone numbers in the following list:

02422200588
0763238588
0784132388
0842152355
0822808588
0764263180
0764860580
0947591080
0363853338
0867106336
0382512188
0357823588

III. Instructions for pressing keys on IVR

IVR in the working time of hotline for corporate customer (following the working time aforementioned)

IVR outsite the working time of hotline for corporate customer (following the working time aforementioned)

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