On 2 December 2024, the Joint Stock Commercial Bank for Investment and Development of Vietnam and Research and Application Center for Residents Data (RAR Center) officially signed an agreement to implement customer e-authentication on BIDV SmartBanking through integration with VNeID.

The signing ceremony between BIDV and RAR Center

The event was attended by Major General Nguyen Ngoc Cuong - Director of the Police Department for Administrative Management of Social Order (C06); Major Nguyen Thanh Vinh - Director of the National Data Center on Population; Major Tran Duy Hien - Director of RAR Center; Mr. Pham Anh Tuan - Director General of Payment Department (SBV); along with BIDV executives including CEO Le Ngoc Lam, Deputy CEOs Mr. Phan Thanh Hai, and Ms Nguyen Thi Quynh Giao, and representatives from BIDV's Head-Office departments.

The effective date of the Law on Identity 2023, alongside Circulars No. 17/TT-NHNN and 18/TT-NHNN issued by the State Bank of Vietnam, is 1 January 2025. These regulations directly affect money transfers, withdrawals, and payments via accounts and cards for customers who have not updated their biometrics and identification documents. In response, BIDV has proactively and comprehensively deployed a range of initiatives - including product enhancements, process optimization, and extensive customer communications- to raise awareness of  regulatory changes and highlight the benefits of biometric registration and identity update for uninterrupted banking services.

Through this partnership, BIDV has successfully integrated customer e-authentication by enabling “app-to-app” data sharing  between BIDV SmartBanking and VNeID. Customers with Level 2 digital identification on VNeID can now easily perform biometric verification and update their identity information directly on SmartBanking, complementing the existing method of scanning chip-based ID cards via NFC-enabled smartphones.

Representatives from RAR Center and BIDV signed the agreement

The key advantage of this new feature is that customers can seamlessly verify their biometrics and update identification documents without requiring NFC-compatible devices or visiting a physical branch. All processes are conducted securely with customer consent ensuring a convenient, safe, and efficient digital experience.

At the event, Mr. Le Ngoc Lam - CEO of BIDV, emphasized:

Digital transformation is one of BIDV’s three strategic pillars toward 2030, aiming to establish BIDV as a leading digital bank in Vietnam. The collaboration with RAR Center is a major step in utilizing electronic identification data to enhance BIDV’s digital ecosystem, delivering safer, simpler, and more convenient transactions for our customers.

Mr. Pham Anh Tuan – Director General of the Payment Department, State Bank of Vietnam, congratulated the successful launch of the e-authentication service via VNeID, noting that “This collaboration directly addresses the practical need for biometric data collection to ensure compliance with regulatory requirements. BIDV has consistently demonstrated pioneering spirit and proactivity, especially in the development and in-house mastery of technological solutions." He believed that with the innovation and pioneering mindset, BIDV would continue to achieve even greater success in the years ahead.

Major General Nguyen Ngoc Cuong – Director of C06, also praised BIDV, stating: 

BIDV continues to lead the sector in digital transformation. This partnership vividly reflects the shared goal between the banking sector and the Ministry of Public Security in applying population data into everyday life, boosting administrative efficiency, and accelerating national digital transformation efforts.

Since 2021, BIDV has actively collaborated with various units of the Ministry of Public Security on several important initiatives, including: Piloting the use of chip-based citizen ID cards at eZones and CRMs (Cash Recycling Machines); Leveraging chip-based ID data for digital account opening and biometric verification; Linking bank accounts to VNeID for social welfare disbursements; Supporting rescue and charity initiatives through VNeID; Applying population data for credit scoring and lending to customers impacted by Typhoon Yagi.

This continued partnership with the RAR Center marks another milestone in BIDV’s strategic journey to deliver cutting-edge digital banking solutions and to enhance value for customers.