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Dear Valued Customers,

The Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) would like to extend our warmest regards and sincere appreciation for your continued support.

Following the announcement regarding the mandatory use to shortened account numbers (3–8 or 10 digits) in place of 14-digit accounts, BIDV has extended the implementation period to support a smoother transition.

In particular, from 15 July 2025, money transfers to or from 14-digit accounts will be discontinued. To avoid disruption to your transactions, please use your new shortened account number instead of 14-digit account.

Your shortened account number is displayed in your account statement and accounting documents printed from BIDV’s Core Banking system. You can also look up your shortened account number and its QR code via the BIDV iBank/BIDV SmartBanking applications, or contact the Hotline: 19009247 (for individual customers) / 19009248 (for corporate customers), or visit any BIDV transaction offices nationwide. 

Please inform your shortened account number to all relevant parties who make payments or transfers to your BIDV account to ensure seamless transactions. This change does not affect the rights and obligations between the Bank and the Customer as agreed. BIDV remains committed to delivering the highest quality of banking products and services to you. For assistance, please contact BIDV through the following channels:

- BIDV’s Contact Center: 19009247 (for retail customers)/19009248 (for corporate customers), email: bidv247@bidv.com.vn 

- BIDV’s official social media on Facebook (https://www.facebook.com/BIDVbankvietnam - with green check mark) and Zalo (https://zalo.me/bidvbank - with yellow check mark)

- BIDV’s nearest branches and transaction offices.

Thank you very much.