No.75/2015: BIDV and Viettel sign contract on Contact Center

Publish date
20/10/2015

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No.75/2015: BIDV and Viettel sign contract on Contact Center

Hanoi, October 20, 2015 - BIDV and Viettel Group signed contract to supply solutions to construct the BIDV Contact Center.

 

​According to the contract, an overall solution (IPCC.ONE) will be delivered to enhance the quality of the BIDV Contact Center. The contact center will have 150 tellers. The solution integrates both telecommunication and technology. It allows enterprises to create an information center, effectively contact customers, respond to their questions and complaints, take care of customers’ needs and develop appropriate products and services.

According to Mr. Le Trung Thanh, Senior Executive Vice President of BIDV, the modern contact center was created in line with the bank’s customer-centric strategy. The project aims to provide professional products and services to customers through different interactive channels.

For more information, please contact:

 

Viettel Group

Ms. Dao Thi Thuy Duong

Viettel IT Solutions and Commutications

Tel: 0982.413.246

Email: duongdtt4@viettel.com.vn

BIDV

Mr. Nguyen Xuan Toan

Customer Contact Center

Tel: 0934.319.222

Email: toannx@bidv.com.vn;

Website: www.bidv.com.vn

 

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