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20/10/2015
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No.75/2015: BIDV and Viettel sign contract on Contact Center
Hanoi, October 20, 2015 - BIDV and Viettel Group signed contract to supply solutions to construct the BIDV Contact Center.
According to the contract, an overall solution (IPCC.ONE) will be delivered to enhance the quality of the BIDV Contact Center. The contact center will have 150 tellers. The solution integrates both telecommunication and technology. It allows enterprises to create an information center, effectively contact customers, respond to their questions and complaints, take care of customers’ needs and develop appropriate products and services.
According to Mr. Le Trung Thanh, Senior Executive Vice President of BIDV, the modern contact center was created in line with the bank’s customer-centric strategy. The project aims to provide professional products and services to customers through different interactive channels.
For more information, please contact:
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Viettel Group Ms. Dao Thi Thuy Duong Viettel IT Solutions and Commutications Tel: 0982.413.246 Email: duongdtt4@viettel.com.vn |
BIDV Mr. Nguyen Xuan Toan Customer Contact Center Tel: 0934.319.222 Email: toannx@bidv.com.vn; Website: www.bidv.com.vn |
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