BIDV was again named The Best Retail Bank in Vietnam for the fourth consecutive years at the “Digital Finance” Conference hosted by The Asian Banker on 22 March in Kuala Lumpur, Malaysia.

​The award presented at the Digital Finance conference which was attended by senior managers from leading retail banks, financial institutions, insurance, fintech and tech companies in the Asia Pacific rim is testament to BIDV’s prestige and outstanding performance in retail banking.

BIDV’s retail banking operations have seen impressive growth annually. In 2017, BIDV’s retail credits grew 33 percent from 2016; deposits mobilized from residents were up over 20 percent; net retail income growth was 35 percent. Currently BIDV has an individual customer base of over 10 million, up 14 percent over 2016.

Notably, through enhanced application of IT, BIDV’s e-banking service in 2017 made major breakthroughs: number of transaction doubled over 2016, customers registering e-banking were up 37 percent from the previous year. In addition, BIDV is leading the banking system in terms of number and value of transaction made via Napas, accounting for more than 22 percent of market share.

In addition to the above award, BIDV has also been awarded “Best Mortgage Product” for three years in a row; received the “Outstanding Retail Banking” award for the second consecutive years from Vietnam Banks Association and International Data Group. Especially, BIDV is the sole Vietnamese bank to be among Top 50 best retail banks in the Asia Pacific region, Middle East and Africa according to The Asian Banker’s assessment in 2017.

The bank’s card business made achievement in the year. Net income from cards increased by 37 percent; credit card sales grew 47 percent; revenue from the use of the card was up around 25 percent. In 2017, BIDV was awarded the Leadership in Mass Credit Card Payment Volume and Leadership in Operations Excellence (by VISA); and Best E-commerce Programme, Vietnam (by Mastercard).

“The Best Retail Bank in Vietnam” award is voted through a thorough evaluation of 15 Vietnamese banks based on the most strict and transparent criteria. The award is objective recognition of BIDV’s initiatives and achievements in its efforts to improving its products and services, and bringing the best experiences to customers.

Earlier, in the framework of “The Future of Finance” conference held in January 2018 in Hanoi, The Asian banker honoured 6 banks in key categories such as the Best Mortgage Product, Best Deposit Product, and Best Consumer Finance Product. Among those, the “Best Retail Bank in Vietnam” award is the most important, proving a sustainable retail strategy with breakthrough technology to improve customer experience. BIDV always puts customers at the center in its all operations. The “Best retail bank in Vietnam” is the only award honoured at the “Digital Finance”.