RELEASED DATE 28 Mar 2022
The banking and finance industry faced many difficulties and challenges in 2021 due to the Covid-19 pandemic. However, with relentless efforts, BIDV has achieved outstanding results, maintaining its No.1 position in the market in terms of retail size, performance and growth of individual customer base. BIDV has strongly transformed with a strategy focused on retail banking and digital transformation, particularly digitalizing banking activities, products and services.
A highlight in the retail banking operation is the digital experience for customers on a single digital banking platform - the new generation SmartBanking which has been launched since March 2021. The new generation SmartBanking offers eKYC experience and a series of new features which enhance customer experience. Customers can easily deposit online just in seconds, or borrow online in just 3 minutes. They can buy insurance, or open an online securities account right on SmartBanking, and many outstanding utilities such as Memberships Rewards.
BIDV is also the bank that has the most connection with Fintech companies in Vietnam, with 35 out of 46 companies at the end of 2021.
Besides the retail banking activities with modern technology, BIDV always pays great attention to social security activities. In 2021, BIDV launched a special retail credit program titled "Accompanying the health sector” as tribute to frontline medical staffs during the Covid-19 pandemic peak nationwide. By the end of February 2022, the program had supported 113,400 customers.
The "Best Retail Bank in Vietnam" award is a category of "The Asian Banker Vietnam Country Awards 2022". Through rigorous interview and profile evaluation rounds, BIDV has outperformed other banks to be honoured with award. Having won the award for the seventh time, BIDV has reaffirmed its efforts in providing individual customers with modern and friendly products and services which employ state-of-the-art technology.
With customer-centric strategy, BIDV is committed to continuing efforts to serve and provide the best products and services to customers.