BIDV recently received two awards in recognition of its high standard of customer service.

They are “Best In-house Contact Centre of The Year” awarded by the Contact Centre Association of Singapore (CCAS) and Best In-house Programme Contact Centre” by Contact Centre Association of Vietnam (CCAV).

CCAS is a professional contact centre association with over 130 members comprised of contact centres of large businesses, organisations and banks in Southeast Asia. The “Best In-house Contact Centre of the Year” award is the highest and most appreciated category among CCAS categories presented annually.

BIDV is the first and sole Vietnamese commercial bank to receive the award, earning bronze in recognition of its excellence in management, strategy, recruitment, training, customer support, sales and quality management. The title puts BIDV among the top three companies with the best contact centre in the Southeast Asian region, affirming the bank’s position and prestige in customer service.

BIDV also won the “Best In-house Programme Contact Centre” award from the Contact Centre Association of Vietnam (CCAV) for its excellent programme on “enhancing customer experience in credit cards through multi-channel customer care campaigns”. This is a master customer care programme rolled out across the bank’s system which has significantly contributed to the bank’s retail banking through optimising customer benefits and increasing customer satisfaction with BIDV’s services.

CCAV is a contact centre operating under the contact centre world model, staffed by more than 30 members including banks, financial organisations, telecom firms, and leading call centre leasing companies.