BIDV only uses the following link to our website: https://bidv.com.vn/ and does not require providing personal information or account information via ZALO and other social media channels.

Recently, some customers have received calls claiming to be from BIDV employees, such as branch staff or contact center agents, who invite or advise customers to open credit cards, increase their BIDV credit card limits, and request to add them as a friend on Zalo for guidance. These callers then send a link and ask the customer to download an app or provide personal and account information.

Please be aware of the following:

• BIDV only uses the official website link https://bidv.com.vn/. We do not communicate through any other links.
• BIDV will never ask you to provide personal or account information via Zalo or other social media channels. Please do not click on unknown links or download any apps through links, and keep your personal and account information confidential.

If you detect or suspect a scam call, please immediately notify BIDV at your nearest transaction point or by calling our Hotline at 19009247, and also contact the nearest police station for support.

We urge all customers to stay vigilant and cautious about such fraudulent calls.