Guideline to use e-banking safely

Banking on technology devices is a common trend for its convenience. To ensure data security, e-banking users should keep in mind some simple Do's and Don'ts when using the service.



Electronic banking (e-banking) is a banking service provided to customers via electronic means such as Internet or mobile communication network. Accordingly, customers can use their smart phones, computers or other smart devices to inquire or conduct transactions with their bank accounts without visiting bank’s transaction office or ATM.

To ensure security, e-banking users should follow the advice as follows:


- When accessing Internet banking services, please type the website address manually into the browser instead of clicking a link sent via unknown email or untrusted websites to avoid hacking on fake websites.

- Please set reliable password following banks’ requirements; change login password periodically at least every 3 months, or when exposed or suspected to be exposed.

- Install anti-virus software on personal devices for e-banking transactions.

- Log out of e-banking app after use.

- Register for BSMS (account balance and card transaction notification via SMS) for easy detection of abnormal transactions.

- Carefully read and strictly follow Safe Transactions Guidelines on banks’ websites to ensure proper, safe and secure e-banking/card services.


- DON'T provide user name, password for accessing e-banking service, OTP, nor share the device which stores account information, card information, PIN code to any persons under any forms (phone, email, facebook, etc.)

- DON'T provide any personal information related to your e-banking account such as: Customer's name, ID number, account number, email address, registered phone number, text message at the request of anyone.

- DON'T visit untrustworthy websites; DON'T enter personal information and e-banking information into any websites or applications rather than the official website/applications of BIDV.

- DON'T save login names and passwords on web browsers, shared devices (multiple users), public computers, etc.

- DON'T install software, applications from unsecured, unlicensed websites. Delete unknown or suspicious add-ons on existing browsers.

- DON'T download and use Internet Banking - Mobile Banking applications, OTP creation software on cracked mobile devices.

In addition, along with the rapid development of social networking sites, cyber frauds, high-tech crimes are also increasing significantly. These criminals take advantage of customers’ ignorance to appropriate their assets. Therefore, please always stay alert with the following signs of fraud:

- Receiving unexpected calls, text messages, emails, news on social network (facebook, zalo, etc.) notifying that you won prizes, or received money from abroad, etc. with instructions to receive the amount by providing service password, one-time password (OTP), which will then be used by the thieves to transfer money.

- Receiving messages from acquaintances on social networks (e.g. messenger, zalo ...) asking for money transfer or borrowing money and suggesting to use e-banking services to make transfer to a strange account. In fact, those messages on social networks are sent by the thieves who have stolen (hacked) the account of your acquaintances.

- Suddenly receiving a call, text message claiming to be an investigator or a relative's friend, which requests you to transfer money to a certain account for investigation or debt repayment on behalf of relatives who are in danger or involve troubles. These are fraudulent calls to steal money.

Please quickly follow the digital trend to become a modern wise consumer, but don't forget the security principles to protect your personal information and assets in today's digital environment. 

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